Tourism Kiosk

An elegant, multimedia telecommunicating public information space supporting visitor services.

We are helping FX to develop an interactive tourist kiosk to help support foreign visitors traveling in Japan. The kiosk will incorporate several technologies that allow users to explore local recommendations, create customized itineraries, and take this information with them on their mobile devices.

The number of overseas visitors to Japan is increasing, and in 2020 the Tokyo Olympics will bring a large number of people from all over the world to visit the Japanese capital. The tourism kiosk has been developed following a user-centered design approach based on need finding and ethnographic field work conducted in Japan. The kiosk and its components aim to support several common needs of foreign tourists that we identified (relating to getting on-demand help or translation assistance from locals, receiving hyper-local venue suggestions, and collaboratively planning efficient navigation and itineraries).

Moving from initial prototype to working system, features of the kiosk continue to be developed, tested with tourists “in the wild,” and further refined. The ultimate goal will be to produce a solution that further complements the positive, friendly and helpful ambience of Japan that many tourists appreciate.

Related Publications

2017

Abstract

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For tourists, interactions with digital public displays often depend on specific technologies that users may not be familiar with (QR codes, NFC, Bluetooth); may not have access to because of networking issues (SMS), may lack a required app (QR codes), or device technology (NFC); may not want to use because of time constraints (WiFi, Bluetooth); or may not want to use because they are worried about sharing their data with a third-party service (text, WiFi). In this demonstration, we introduce ItineraryScanner, a system that allows users to seamlessly share content with a public travel kiosk system.