When Privacy and Utility are in Harmony: Towards Better Design of Presence Technologies

Abstract

Presence systems are valuable in supporting workplace communication and collaboration. These systems are only effective if widely adopted and used. User perceptions of the utility of the information being shared and their comfort sharing such information strongly impact adoption and use. This paper describes the results of a survey of user preferences regarding comfort with and utility of workplace presence systems; the effects of sampling frequency, fidelity, and aggregation; and design implications of these results. We present new results that extend some past findings while challenging others. We contribute new design insights that inform the design of presence technologies to increase both utility and adoption.