T-Cal: Understanding Team Conversation Data with Calendar-based Visualization

Abstract

Understanding team communication and collaboration patterns is critical for improving work efficiency in organizations. This paper presents an interactive visualization system, T-Cal, that supports the analysis of conversation data from modern team messaging platforms (e.g., Slack). T-Cal employs a user-familiar visual interface, a calendar, to enable seamless multi-scale browsing of data from different perspectives. T-Cal also incorporates a number of analytical techniques for disentangling interleaving conversations, extracting keywords, and estimating sentiment. The design of T-Cal is based on an iterative user-centered design process including field studies, requirements gathering, initial prototypes demonstration, and evaluation with domain users. The resulting two case studies indicate the effectiveness and usefulness of T-Cal in real-world applications, including student group chats during a MOOC and daily conversations within an industry research lab.