Not Really There: Understanding Embodied Communication Affordances in Team Perception and Participation

Abstract

In this paper, we report findings from a study that compared basic video-conferencing, emergent kinetic video-conferencing techniques, and face-to-face meetings. In our study, remote and co-located participants worked together in groups of three. We show, in agreement with prior literature, the strong adverse impact of being remote on participation-levels. We also show that local and remote participants perceived differently their own contributions and others. Extending prior work, we also show that local participants exhibited significantly more overlapping speech with remote participants who used an embodied proxy, than with remote participants in basic-video conferencing (and at a rate similar to overlapping speech for co-located groups). We also describe differences in how the technologies were used to follow conversation. We discuss how these findings extend our understanding of the promise and potential limitations of embodied video-conferencing solutions.