Contextual Contact Retrieval

Abstract

People routinely rely on physical and electronic systems to remind themselves of details regarding personal and organizational contacts. These systems include rolodexes, directories and contact databases. In order to access details regarding contacts, users must typically shift their attention from tasks they are performing to the contact system itself in order to manually look-up contacts. This paper presents an approach for automatically retrieving contacts based on users’ current context. Results are presented to users in a manner that does not disrupt their tasks, but which allows them to access contact details with a single interaction. The approach promotes the discovery of new contacts that users may not have found otherwise and supports serendipity.