Nami Tokunaga

Research Engineer

Nami Tokunaga

Nami Tokunaga worked at FXPAL from Oct 2017 – Apr 2019 as a research engineer on an oversea residency program. Before joining FXPAL, she was a Researcher at Fuji Xerox where she conducted ethnographic research to support office workers to enhance their communication in various projects collaborated with the customers.

She has B.S. and M.S. degrees, both in Chemistry and Biochemistry from Kyushu University, Japan.

Co-Authors

Publications

2020
Publication Details
  • Will appear in CHI 2020
  • Jan 8, 2020

Abstract

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The demands of daily work offer few opportunities for workers to take stock of their own progress, big or small, which can lead to lower motivation, engagement, and higher risk of burnout. We present Highlight Matome, a personal online tool that encourages workers to quickly record and rank a single work highlight each day, helping them gain awareness of their own successes. We describe results from a field experiment investigating our tool's effectiveness for improving workers' engagement, perceptions, and affect. Thirty-three knowledge workers in Japan and the U.S. used Highlight Matome for six weeks. Our results show that using our tool for less than one minute each day significantly increased measures of work engagement, dedication, and positivity. A qualitative analysis of the highlights offers a window into participants' emotions and perceptions. We discuss implications for theories of inner work life and worker well-being.
2018
Publication Details
  • CSCW2018
  • Nov 3, 2018

Abstract

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Searching collaboratively for places of interest is a common activity that frequently occurs on individual mobile phones, or on large tourist-information displays in public places such as visitor centers or train stations. We created a public display system for collaborative travel planning, as well as a mobile app that can augment the display. We tested them against third-party mobile apps in a simulated travel-search task to understand how the unique features of mobile phones and large displays might be leveraged together to improve collaborative travel planning experience.